- ibi Desktop does not support ARM based processors
- Please refer to the following Apple article to find out the version of your processor: Apple Article ID HT201260 Find out which macOS your Mac is using
To resolve the issue, please install ibi Desktop on a computer system using an Intel processor.
SanDisk expects to have an update to ibi Desktop that will mount the ibi drive on macOS M1 Processors in a future release coming soon.